Shipping & Returns

SHIPPING & RETURNS

Kopal is thrilled to offer FREE shipping on ALL Australian orders over $100 AUD, and on ALL International orders over $150 USD).

Kopal offers FREE returns and exchanges on all non-sale Australian orders within 30 days of purchase. All International non-sale items can be returned within 7 days of receipt, but you need to express post your order back at your own expense.

Due to COVID - there are sometimes delays with shipping. We aim to ship all orders within 1 business day of receipt (but it can take up to 3 business days), and will do our best to expedite shipments. If you do have any questions at any point in time, please do not hesitate to contact us at info@kopalshop.com

We can use a variety of shipping carriers, but generally ship express via Australia Post, and provide a tracking notification upon shipment. Please ensure you track your order to avoid any issues.

Australian orders are usually delivered within 3-5 business days, whilst International orders will likely take between 1-2 weeks.

 International orders less than $150 USD will have a flat shipping rate of $30 AUD.

 

COMPOSTABLE SHIPPING BAG

At Kopal we care deeply about being sustainable. That is why we decided to stop using plastic a long time ago, not because it was trendy or fashionable, but because it was the right thing to do.

We send your unique Kopal garments in our 100% compostable – ZERO-WASTE shipping bag. How amazing is that!

After unwrapping your delivery you can just throw the packaging in the same bin as your scraps and garden waste. Our packaging is a 100% home-compostable shipping mailer and is made from 70-80% PBAT (a co-polymer that is completely compostable) and 20-30% PLA (which is a fancy way of saying cornstarch).

Enjoy!

RETURNS

We want you to love your Kopal purchase as much as we do, and will do everything we can to ensure you do. If you are not completely satisfied with your Kopal product our return policy is as follows: 

All Australian orders purchased via kopalshop.com may be returned within 30 days, at no cost, and refunded or exchanged for another item. Any return must first be inspected and in sale condition complete with tags, bag, and be unworn. Please contact us at info@kopalshop.com to arrange your return.
All International orders can be returned within 7 days of receipt, only after receiving email confirmation from us, and must be shipped express at your cost back to our Australian warehouse.
All sale items are final sale.
 
Please note that skilled artisans individually craft all Kopal products:
Slight variations add to the unique beauty and personality of each piece. We also have made every effort to display as accurate as possible the colours of our products that appear on the website. However, colours also depend on your monitor and we cannot completely guarantee that your monitor’s display of any colour is completely accurate.

Kopal Indigo collection is unique and made with handmade indigo dyes. Please review the following conditions that can effect the product, the customer buying our Indigo product accepts these conditions and waives all implied warranties, including merchantability, and all claims for damages for these conditions:

Variation in the fastness of the indigo dyes as well as piece to piece irregularities can result in inconsistency of the end product. There is the tendency to have some streaking of the colour. Side to side and side to centre shading can occur. 

Each dye lot may vary in shade due to the difficulty in controlling the strength of the bleaching chemicals.  Shading from roll to roll can also occur. No guarantees for wash fastness, light fastness, colour crocking, or colour bleeding are made. All items returned must be in the same condition in which it was received. We will not accept returns of used or soiled merchandise. We have the right to deny a credit if the merchandise returned does not meet our return policy requirements.