Shipping & Returns
  • Free shipping on ALL Australian orders (over $100 AUD)
  • Free shipping on ALL International orders (over $150 USD)
  • Free returns and exchanges on ALL non-sale Australian Orders
  • All International orders can be returned within 7 days of receipt, but you will need to express post it back (to Australia) at your cost
  • International orders less than $150 USD will have a flat shipping rate of $30 AUD.
If you do have any questions at any point in time, please do not hesitate to contact us at info@kopalshop.com

COMPOSTABLE SHIPPING BAG

  • We send your unique Kopal garments in our 100% compostable – ZERO-WASTE shipping bag. How amazing is that!
  • After unwrapping your delivery you can just throw the packaging in the same bin as your scraps and garden waste!

RETURNS

  • All Australian orders purchased via kopalshop.com may be returned within 30 days, and refunded or exchanged for another item
  • All International orders can be returned within 7 days of receipt
  • All returns must first be confirmed with us via emailing us at info@kopalshop.com
  • All sale items are final sale.
 
Please note that skilled artisans individually craft all Kopal products:
Slight variations add to the unique beauty and personality of each piece. We also have made every effort to display as accurate as possible the colours of our products that appear on the website. However, colours also depend on your monitor and we cannot completely guarantee that your monitor’s display of any colour is completely accurate.

Kopal Indigo collection is unique and made with handmade indigo dyes. Please review the following conditions that can effect the product, the customer buying our Indigo product accepts these conditions and waives all implied warranties, including merchantability, and all claims for damages for these conditions:

Variation in the fastness of the indigo dyes as well as piece to piece irregularities can result in inconsistency of the end product. There is the tendency to have some streaking of the colour. Side to side and side to centre shading can occur. 

Each dye lot may vary in shade due to the difficulty in controlling the strength of the bleaching chemicals.  Shading from roll to roll can also occur. No guarantees for wash fastness, light fastness, colour crocking, or colour bleeding are made. All items returned must be in the same condition in which it was received. We will not accept returns of used or soiled merchandise. We have the right to deny a credit if the merchandise returned does not meet our return policy requirements.